Upcoming Klarna payment

[TommyTizzle]

Can anyone clarify what will happen in the next few days with regards to the next lot of payments from the upgrade program with Klarna.

I'm yet to receive the S22 Ultra (due on the 15th march) yet I've just received an email from Klarna saying that the first payment is due on the 7th. 

I've also got a payment due to come out on the 5th for my current phone (S21) 

I know I've technically set 2 different agreements but surely I'm not expected to make 2 payments, especially for a phone I am yet to receive? In other words, the agreement for the S22 Ultra shouldn't become active until I've received the phone right?

If that's the case then I don't see how that is fair?!

Will Samsung or Klarna refund for the extra payment taken? (Probably not)

[Juli3n]

I'd contact Klarna (and Samsung). A lot of us had problems when pre ordering via the upgrade lounge. It felt like we basically started a brand new upgrade program as opposed to upgrading from the S21. Klarna should have paused the current device payment (which you can see on the Klarna app) untill you return your S21. But this year was such a mess, some people were asked to cancelled their order and put another one in etc.

[Juli3n]

You can contact Klarna via their app as well.