09-02-2023 09:06 AM in
09-02-2023 01:15 PM in
I'm sorry to read that you've had problems buying your Care+ policy, @Grecrc2.
Just so that I have a better idea about what might be causing the error message, are you seeing any more information about what the "invalid data" message references? For instance, is it referring to the IMEI or Serial number, or is it referring to your payment details?
For additional clarity, as I understand that you're based in the UK, did you purchase your S22 Ultra within the UK and is it a UK model?
09-02-2023 01:41 PM in
09-02-2023 02:13 PM in
Ah, I see. I appreciate you keeping the thread updated, @Grecrc2. I can't speak to what caused the issue, but using an alternative web browser *can* help on occasion.
I'm sure that the team at Samsung Care+ will be able to investigate the cause and suggest a solution. I only mention this on the slim chance that anyone else reading this is experiencing a similar issue.
Even though you didn't end up acquiring a Care+ policy, I'm sure that it's reassuring to know that your phone is now comprehensively insured. 👍