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unable to claim gift offer

(Topic created on: 28-09-2022 11:19 PM)
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Kiernogiftforme
Explorer
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After a few hours on the phone and also video chat with Samsung last week, I've still been unable to successful obtain a code to claim my 12months Disney subscription. 

Samsung have confirmed I am eligible after buying an S22+. the furthest I can get is a QR code while using a laptop rather than my mobile phone to log into the site.  After that nothing,  login to the site states this offer is not available to me.

Samsung confirmed my details would be sent to a department,  who would in turn email me a code.... this still hasn't happened after 5 days.  they told me it would take 2 days....

Has anyone else found similar?

Samsung,  feel free to contact me to try and sort out.... this is extremely frustrating

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23 REPLIES 23
Glenntech
Samsung Members Star ★
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Have you got a current subscription active.
If so, the code won't work.
It's basically open to new subscriptions only.
I was paying monthly, so when I got my S22 Ultra, I stopped that monthly subscription, and a few days later I could claim the subscription
I have also bought a Z Fold 4. This time I cannot claim because I have a current 12 month subscription active. Bit annoying
But it's all in the small print
BandOfBrothers
Samsung Members Star ★★
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I can certainly understand why you would be disappointed with this @Kiernogiftforme 

If you haven't already try these contact options.

Samsung Promotional Team
Call us at 0333 016 4427
https://20203.samsungpromotions.claims/gaming/en-GB/support/contact

Although we can't help get you the code from here I wish you all the best. Take care.  😎 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

AndrewL
Moderator
Moderator
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@Kiernogiftforme: I'm sorry to hear that you have had some trouble claiming your Disney+ code. You did the right thing by reaching out to out support team, as we do have a process in place to issue codes to customers who have been unable to complete the claim on our Boost website. If we have not yet contacted you with your code then please don't worry, as I can assure you that the dedicated team will be in touch as soon as possible to provide further details. 

In the meantime, on your Galaxy S22+, please head to Settings > Apps > Chrome > Storage > Clear data. Once this is done, open up the Chrome app and head to https://www.samsung.com/uk/boost/disneyplus/ or https://www.samsung.com/ie/boost/disneyplus/ depending on your location. When you are prompted to sign in, please select 'Sign in with Galaxy device' and follow the on screen instructions to claim. Please make sure to sign in using the same Samsung account details that are registered to your phone. 

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Members_HbY7hQF
First Poster
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Why is the response to this to jump through constant hoops? I'm having the same issue as are multiple others on social media, maybe just maybe there's an issue on the samsung side needing resolved first?

Di14
First Poster
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I am having this issue also!? anyone had it sorted yet?

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Kiernogiftforme
Explorer
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i can get a QR code - but once i scan with a phone - i cant get a "claim code" for disney....

 

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Kiernogiftforme
Explorer
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thanks for replying Andrew.... but this doesnt work either - this is just the basic "solution that" ive been given twice over by Samsung on the phone/video chat.... brings me t the same - you are not eligible screen...

Its week since Samsung said they would send me a code... the only emails im being sent are telling me that ive only got a few days left to claim my free gift....

I know, first world problems etc... but after a full day of work, getting home and having to spend hours trying to sort this really isnt my idea of fun.... and extremely frustrating. 

Samsung have confirmed my purchase - using my receipt info etc, my personal details etc etc - why cant a code just be sent directly to my email account?!?!

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PaulM1
Moderator
Moderator
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Hi, @Kiernogiftforme. Please can you have a look at the steps that I have outlined on the thread below?:

https://eu.community.samsung.com/t5/galaxy-s22-series/samsung-boost-disney-samsung-cancelling-codes-...

Please go through all of these steps, and let me know whether you've been able to claim your Disney+ Boost code. 

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Kiernogiftforme
Explorer
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hi Paul, I've tried this, this morning... Still no further forward.
tried chrome incognito mode etc, no good.... looked at the south African answer too.... no good.... cleared caches, updated Samsung via settings, ensured my account is open etc etc etc.... still no code, I'm just taken back to.... you are not eligible screen within Samsung...
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