Unable to access upgrade program lounge

[MasterScreen]

I bought S21 Ultra back in January last year. I would like to upgrade to S22 ultra. I have upgrade program as well but unable to log on. I have not yet received email to invite me to upgrade although it has been 12 months. Any suggestions? 

[mattybuk1]

I have the same issue - Everytime I ring they just tell me to go away basically... 

[Markt39]

I have had the same issue and when you ring up they say we will conatct you with a certain time frame and don't. Awful customer services and I'm very tempted to move to another manufacturer

[mattybuk1]

I'm still waiting for a reply 4 days later...

[steve0]

---

@MasterScreen wrote:
I bought S21 Ultra back in January last year. I would like to upgrade to S22 ultra. I have upgrade program as well but unable to log on. I have not yet received email to invite me to upgrade although it has been 12 months. Any suggestions? 

---

Explain a bit more - you can't log into your account?

I had problems when I was logged into my samsung account and  followed the link to the upgrade lounge. When I entered my loan number and my email , it said experiencing technical difficulties try again later.

I then logged out and tried again and this time it was successful. Note because your not logged in you won't get the samsung points - although when I followed that up on twitter , they said programme upgrade members don't qualify for the points

I will add, I had received an email to upgrade- so you may still find  you can't upgrade

[MasterScreen]

Unable to log onto upgrade program lounge. Contacted Samsung via text chat and they said I have to wait for an invitation emal. I find it difficult to believe as terms and conditions in the upgrade program clearly state that you are able to upgrade after 12 months. Not a clue what's going on 😞

[steve0]

@MasterScreen  It seems to be just luck when people get their invites. In the past upgrades I have been able to apply for the upgrade from the upgrade programme  link  on their website, way before receiving the email invite. 

[MasterScreen]

Unfortunately no luck logging in: Wrong credentials, please try again.

[MasterScreen]

I got it working now without receiving email from Samsung. Thank you all.

[Bunceythegreat]

What did you do to get it working as I'm putting loan I'd in and surname and still getting wrong credentials