trying to recover data

[Shayne99]

hi right now im trying to recover data off my old phone (s22) and put it on my new phone (also s22) but i cant put in my password to connect to computer because my screen is broken and when i look it up or check support it just says put in password but the screen is completely unresponsive and black 

[BandOfBrothers]

Hi @Shayne99 

These links may help,

https://www.samsung.com/uk/support/mobile-devices/i-smashed-my-screen-and-cannot-use-the-touchscreen... 

And

https://www.imobie.com/android-tips/broken-samsung-data-recovery.htm 

There are other links via a Google Search which may help.

If I can be of any further help then please don't hesitate. Take care.  😎  

[AndrewL]

@Shayne99: If you don't have any luck with the steps provided above, then you may wish to use Find My Mobile to back up your data to Samsung Cloud, then recover it on your new Galaxy S22. To find out more, please take a look at the link below. 

https://www.samsung.com/uk/apps/find-my-mobile/