We have seen past posts as to where a person has sent their phone in and then Samsung has assessed the phone and not agreed with the owners appraisal of their phone @fccsumsung
If this happens the owner can accept the offer by Samsung or ask for the phone back and choose any other applicable option @fccsumsung
I can't recall a thread where a person has suggested as you have that Samsung have supplied photographic evidence that's not of their actual phone.
As suggested by @-Robot- it's advisable to take time and date stamped photo's.
To add > With a couple of the phone turned On.
And if possible a couple of any visible water indicator tab _ usually inside the sim card slot aperture.
Personally I opt to sell my phone's to family , friends or work colleagues or if local I pop into my local Samsung Experience Store so they assess the phone in front of me and seal the deal if I'm happy.
It's about choice.
I wish you all the best.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
I removed the most recent posts due to the unnecessary aggro towards each other in them. Please keep things civil here, even if you do have a difference of opinion or experience. This place is for sharing knowledge, advice and experience to benefit everyone, not for kicking other people.
(Our Community TOS and Guidelines are here if anyone needs reminding: https://eu.community.samsung.com/t5/news-rules-faqs/community-terms-of-service/m-p/92#M1 and https://eu.community.samsung.com/t5/news-rules-faqs/community-guidelines/m-p/97#M2