Trade in issues: error occured with IMEI

[-Robot-]

Tried to purchase new S22 Ultra got to payment authorisation, I can see it request authorisation and went through they said had a error

I trade in old phone as part of the deal, so try again. But when I put in imei number is says that it the ImeI has already been used

Not one time has Samsung made buying a new phone without headache

I don't know what to do know any advice? 

[KaosDe]

I added the trade-in offer after it was in the basket. It works from that screen. Give it a try.

[-Robot-]

Thanks, I hate it as it doesn't always have phone listed I have s21 Ultra 512,not always listed

[KaosDe]

Try and use your phone to purchase if you get stuck in any process after the trade-in. It took me 2 hours to find a way to buy.

[-Robot-]

Now it saying IMEI is not valid

[-Robot-]

Samsung this is a Sh*tshow, I want to give you money 🤬

[-Robot- · Accepted solution]

After hours I trying to get through to someone and trying to order again

I got email saying order has been placed wtf Samsung? But thanks

[SachikoT]

@-Robot- , we're sorry to hear of the issues you were experiencing upgrading and are glad that you have got your order placed.

We'd like to look into your experience so that we can learn from it. Can you send a Private Message to our Community Moderators @Sam_UK  so they can collect some details about your order and we can investigate what went on.

^SachikoT

[-Robot-]

Sure

[mfarazshakir]

i am having the same issue, i had to cancel an order with trade in to change my payment method and nwo i am unable to re use my imei for trade in. can someone please help ?