Trade in excess payment

[Members_mWI0ELx]

Disappointed to receive a claim from Samsung partner MTR to cover cost of repairing screen burn on my trade in S20. I don't know how much of an issue screen burn is or what a realistic repair cost is but feel I have no choice to pay as I want to keep my new S22+ and don't want the S20 back. This extra cost experience will definitely influence my loyalty to Samsung brand. 

[BandOfBrothers]

Unfortunately if they assess the phone and find such issues then an excess fee can be applied which can be a shock if one feels the phone was in good condition when sent off @Members_mWI0ELx 

Screen burn can be a real issue.

This is why I elect to sell my previous phone's privately or go into a Samsung Experience Store where they'll assess the phone on your presence. 

[Joshkh]

I got my phone tested before i sent it to MTR, but as Samsung was giving a better price, traded in with them. Screen burn unfortunately, is a common factor in oled screens, both on phones & tvs and should probably come with a warning.

[ScammedTradeIn]

Sent my S20+ perfectly fine no scratches or anything, awesome screen and just great really. Just wanted the new cam on S23 U really. Now got an email charging me £75 with a picture that shows nothing wrong with claiming "screen burn". Options or appeal virtually none. Samsung scam to get more money, absolutely shocking. Would get it back but how can I be sure they didn't swap it or messed it up themselves? Or they will claim something else from returning the new phone?