26-04-2022 11:56 AM in
Disappointed to receive a claim from Samsung partner MTR to cover cost of repairing screen burn on my trade in S20. I don't know how much of an issue screen burn is or what a realistic repair cost is but feel I have no choice to pay as I want to keep my new S22+ and don't want the S20 back. This extra cost experience will definitely influence my loyalty to Samsung brand.
26-04-2022 12:21 PM in
Unfortunately if they assess the phone and find such issues then an excess fee can be applied which can be a shock if one feels the phone was in good condition when sent off @Members_mWI0ELx
Screen burn can be a real issue.
This is why I elect to sell my previous phone's privately or go into a Samsung Experience Store where they'll assess the phone on your presence.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
26-04-2022 12:33 PM in
14-03-2023 06:19 PM in