The promotional deals have strict start and end dates on them which cannot be changed when creating the claim.
Unfortunately I've seen past posts where it seems a person has missed out on the freebies due to late / delayed delivery.
The claim form I believe needs the imei of the phone keyed into it to validate the claim.
If you purchased direct from Samsung then I'd suggest to contact their online shop team to ask if they can do anything.
If a phone is purchased by a 3rd party or network then I'd suggest to approach them.
If you purchased direct from Samsung UK then you have 14 days to return the phone for any reason.
After 14 days they wouldn't accept a return.
There should have been a returns label in the in-transit box to arrange return or call / email the Samsung Online Shop Team.
Samsung Online Shop Team.
0330 726 7467
https://www.samsung.com/uk/shop-faq/
e : support@samsunguk.zendesk.com
If I can be of any further help then please don't hesitate. Take care. 😎
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
