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Terrible quality of images on S21 Ultra and S22 Ultra

(Topic created on: 17-09-2022 11:48 PM)
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Powell00000
Apprentice
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Hello,

After reading about awesomeness of Galaxy S21 and S22 Ultra cameras, together with my girlfriend we decided to switch from our OnePlus phones.
Phones just arrived, we immediatelly started taking pictures and they are disastrous. Phones are being sent back for a refund.
Here, have a comparison. All the phones on auto camera setting, with ALL picture improvements enabled, set to default resolution, main camera. Focus and light set on the bottle via touching the screen before taking a picture . All newest updates installed.

1. Galaxy S22 Ultra

2. OnePlus 7T Pro

3. Galaxy S21 Ultra

4. OnePlus Nord 2.
comparison.jpg

I also want to add that lighting of the scene did not change between pictures.

We went to local electronics shop (Saturn/Media Markt) to compare with phones available there, with the same results - OnePlus Nord 2 took the best quality pictures. And costs only fraction of S22 Ultra's price.

I do not look for help. I'm giving you an information, do with it what you want.

24 REPLIES 24
PaulC59
Troubleshooter
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I suspect it may be an issue with the phone camera or lense inside the phone. I've not noticed any problems from mine S22 Ultra but I'm no expert. I have just taken the attached random snap of a bush in the street from my S22 Ultra default settings, can you notice any issues in it20220916_152848_22245_1663338578.jpg
zimma71
Voyager
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Software, been like this for months after an update or downdate🤣
Been reporting for ages but never does any good.
I don't think they know how they broke it... I can't even use the standard software I use an app now, but 48 MP is like a 5mp tbf.
khmeiva
First Poster
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Samsung s21 ultra and s22 ultra are awful. Do not buy them. Samsung customer service is disgraceful also. I reported the issue several weeks after buying the handset and theyve replaced cameras and it's still *****. The worst camera phone with the most expensive price tag. Never buying Samsung again.
evdrmr
First Poster
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Can't agree more with the OP. My S22U takes disgraceful, terrible pictures too and I am extremely disappointed! I am thinking of switching to the Pixel 7 Pro for a few months until the S23U is released. 

hellsfoul
Explorer
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I think it is the software. It makes the photos washed out. I am very disappointed too with my S22 Ultra. I have the feeling, that my S9+ took better photos with the main sensor.

smart-media
Explorer
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I have to agree with majority of the comments made in this thread. My S22 Ultra is by far the worst camera phone I've owned. I'm a keen photographer and have a fairly good idea how to use a camera. Have to say I'm extremely disappointed with this phone photo quality. Previously had the Samsung S8 and S10 Note and the picture quality from both of those was far superior to 22 Ultra. Samsung have definitely lost the plot with this one. Makes you wonder who tests these things before they're put on the market. And as for the majority of the S22 Ultra reviews. All I can say the reviewers must be either totally incompetent, or are paid to lie through their teeth. Either way 'we' the customers are being shafted by Samsung. They should be ashamed of themselves.
Travelller
Explorer
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Doubtful. The RAW images are just as poor and while there is still "code" between the sensor and the RAW output, I'm more inclined to blame it on the physical elements (lens, sensor, or the particular combo).

Travelller
Explorer
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They replaced the entire physical camera "system" ?

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S22Ultra_PremiumJunk
First Poster
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Agree. Really disgusted by the S22 Ultra photo quality. Bought mine late 2022. The salesman raved on about its photo quality when assessing which model to buy. The S22 Ultra takes the worst photos of not only all my prior samsungs, but absolutely any phone, including a 4 year old V30+, Pixel Pro 6 (my partner uses at half the price of the S22U), and anyone i take photos side by side with. The company is ruthless about pursuing sales but promotes features it doesn't deliver on. I've also spent collectively weeks not being able to get or send sms, call or receive calls because S22 Ultra also have a known issue since its launch with network connectivity that hasn't been addressed. So left with a new phone that only takes rubbish photos - and leaves me with no confidence that family and friends can actually call me when needed, or vice versa. Thinking my phone is essentially only fit to make an extraordinarily expensive door stop. 

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Benee25
First Poster
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  • Totally agree with all your feedback. I was hoping to find parameters or tips to correct it but it seems that we can only cry 😭. Love the phone but i am so ashamed when i show my pictures and  saying the price that i put in the phone. Did someone try gcam application from google? Hopefully that we will get news from samsung, no response means that they do not know how to resolve the issue. Make me wonder if the next phone will be samsung. Did i mention that my old note 9 take better picture ?
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