24-03-2023 06:00 PM in
Hi there. Since the latest update when I plug in my Samsung super fast charger into my S22 Ultra my phone does not charge. There is nothing wrong with the plug or the cable. This charges my other devices just fine. Its just affecting my S22 Ultra. When I plug in a standard Samsung charger cable this charges my phone fine. I've done a reset. Restarted in Safe Mode. Clearned cache. Checked thay super fast charging is enabled. Please advise how to fix. Many thanks, Gareth.
25-03-2023 05:25 AM in
I can see you've already carried out some good sound troubleshooting @Gareth76
I appreciate the charging brick is a Samsung Fast Charging version but is also the cable ?
Are you able to try another official Samsung Charging Brick and applicable charging cable as a further process of elimination ?
Can you also run the diagnostic tool in your Samsung Members app and send feedback via that section too.
A Samsung Service Centre can assess your phone and charging brick and cable to see if there's a hardware or software issue.
I wish you all the best with this.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
25-03-2023 09:36 AM in