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Software Update

(Topic created on: 27-10-2024 10:08 AM)
3378 Views
PoshGurl1990
Apprentice
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My Samsung S22 Ultra had a software update last week. Since then my phone has been freezing it self and restarting it automatically 🙃 My phone was perfectly phone till this update. 

I phoned my provider (Vodafone) they said it's something to do with Samsung software. It's apparently worldwide and it will rectify it self. I am due for a baby in 6 weeks time and use my phone daily with calls to the maternity helpline. 

When my phone restarts it self sometimes it take a long time to kick in. I'm debating on taking my phone in to be looked at. 

Anyone else having this issue with their device? 
10 REPLIES 10
Piper123
Samsung Members Star ★
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Hey there and welcome to the Samsung UK and EU Community Forum

Sorry to hear of your issues. There are multiple threads on this in the forum.

When did you last perform a Wipe Partition Cache on your device? Would recommend this as a starting point.

S24 Ultra
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Piper123
Samsung Members Star ★
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1. Turn off the device.
2. Connect To Computer USBC to USBC (you may also connect to another Samsung mobile via USBC). Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release both keys.
4. Wait until the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.
S24 Ultra
tigertim1
Journeyman
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Samsung won't admit to a SW issue, I gave been told to take my phone to EE for repair, 10 days left on warranty. My Members fault reporting allows 1 input and doesn't get any response. Terrible service.
Been getting this after last 3/4 updates, usually clears b4 next 1 due, last one is the worst
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JAMES4578
Samsung Members Star ★★
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@tigertim1  if wiping the cache parition does not help (though it is advisable after updates as  some tempoary cache files can become outmoded/corrupt) another idea is to try  in Safe Mode.  sometimes there can be conflicts with 3rd party apps/themes and if ok in this mode would pinpoint recent apps/themes which have been downloaded. To start in safe Mode https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


PoshGurl1990
Apprentice
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Tried all the above. Nothing seemed to have worked. It's still freezing and restarting itself. Trip to my provider tomorrow to get it seen, too.

I have been to my network provider, nothing they can do, Samsung need to do new software to change the problem that's happening. 🙄
Tural Muradli
Explorer
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Same issue here as well.

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PoshGurl1990
Apprentice
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I've had to use an old Samsung phone, as I'm due for a baby in 5 weeks and can't cope without a phone. The other day, it was trying to re-boot and took 3 hours.
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Members_c5InmjX
First Poster
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Hi, I also have this issue. S22 owner, 1 week ago I updated my software and started getting bootloop issues so I started to save my photos over from my phone. Checked for another update to see if it would remedy the issue and found that another was available, I updated thinking this might help and it basically bricked the phone. It's now been on a total of about 5 hours in the last week, while bootlooping the rest. I have tried clearing the cache, safe mode, soft reset, finally hard reset, and no change.

I approached Samsung's Service Centre and was told it was likely a motherboard issue, and that this was a known issue with the new software update. I was also told Samsung would would be unlikely cover it as it was 7 months out of warranty. They said to speak to Samsung.

I then spoke to Samsung online and arranged a call for last Friday at 2PM to an alternate number, which never materialised. When I rang them an hour later, I was told again they would not cover it, and that Samsung are a 'transparent organisation' with 'no known manufacturing issues'. When I mentioned the fact that there are hundreds of complaints on their own website discussing it, which I would be happy to send to them, I was patronised and told that 'we understand it is frustrating having no phone' but that I 'was responsible for any costs'.

I find it all a disgrace, I have nearly x15 Samsung devices in my home by the time tablets, phones, TV's and white goods (washing machine etc.) are counted and consider this a betrayal of Samsung's customers. 

s22ooltra
First Poster
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happening to me too, settings app wont load, just crashes, whole phone crashing and restarting itself too
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