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Software issue

(Topic created on: 12-12-2023 11:26 AM)
320 Views
anna5388
First Poster

‎12-12-2023 11:26 AM - last edited ‎12-12-2023 11:28 AM

Options
I have unfortunately forgotten my pin number for secure folder, there is no option that display forgot pin or three dots allowing you to click on anything, itsit's states sercure folder is locked please sign into samsung account to unlock I click on the sign in Button at the bottom and all that happens is a black screen with a loading circircle and nothing ever loads. When I have logged into my Samsung account there is no option for secure folder lock.
I really don't want to loose my photos so any help would be appreciated. 
Many thanks


















1 REPLY 1
sratim
Explorer

‎12-12-2023 01:56 PM

Options

Forgot Secure Folder PIN:

  • Force restart: Hold Power + Volume Down for 7 seconds.
  • Check for software updates.
  • Wipe Secure Folder cache: Settings > Apps > Secure Folder > Storage > Clear cache.
  • Reset Secure Folder: Settings > Biometrics & security > Secure Folder > three dots > Settings > Reset Secure Folder (WARNING: ERASES ALL DATA).
  • Contact Samsung Support: https://www.samsung.com/us/support/contact/.


Prevent future lockouts:

  • Use a strong PIN.
  • Back up data to cloud.
  • Enable biometrics for Secure Folder.