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Original topic:

Secure folder

(Topic created on: 14-11-2022 08:57 PM)
mudzime
Explorer
Options
Galaxy S22 Series
Has any managed to sort the problem of transfering photos to the secure folder. Thisxstopped after up grading the phone
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1 Solution


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Solution
mudzime
Explorer
Options
Galaxy S22 Series
Finally managed to sort out the issue with transferring photos to the secure folder. I uninstalled the secure folder and reinstalled it. If you need tobdo this remember to save any photos or information held within the secure folder elsewhere otherwise it will be deleted

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7 REPLIES 7
Tourbillon De La Vie
Samsung Maker ★
Options
Galaxy S22 Series

Works fine here. What happens when you try? Did you restart the phone and cleared cache?

https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/

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mudzime
Explorer
Options
Galaxy S22 Series
Yes but app cloes when you try and states 0 photos transfered
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Tourbillon De La Vie
Samsung Maker ★
Options
Galaxy S22 Series

What app closes? Did you try gallery app? 

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mudzime
Explorer
Options
Galaxy S22 Series
It is the gallery app in the secure folder that fails
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Tourbillon De La Vie
Samsung Maker ★
Options
Galaxy S22 Series

You are transferring images using gallery app within secured folder or outside of it? Can those images otherwise be viewed? 

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mudzime
Explorer
Options
Galaxy S22 Series
Still have problems with the sending photos to the secure folder is any one else have these problems
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Solution
mudzime
Explorer
Options
Galaxy S22 Series
Finally managed to sort out the issue with transferring photos to the secure folder. I uninstalled the secure folder and reinstalled it. If you need tobdo this remember to save any photos or information held within the secure folder elsewhere otherwise it will be deleted