Can anyone shed any light on this for me I am truly at my wit's end getting the run around with several Samsung departments?
My phone locked me out so after a couple of hours of being passed about by Technical, Sales, Parts, and sales support I was told to take my phone to a Support Centre which I did. Now, they apparently cannot locate my phone, so this is going into my 4th week with no device. It would appear that the Support Centres are not Samsung but are franchises and each takes nothing to do with the other. As I got the phone thru Samsung finance am I expected to still make a payment or should I say another payment? Has anyone had an experience like mine and how did you resolve it?
Can you clarify as you say " locked " and not lost your phone ?
So if your locked out Have you looked at options such as https://www.samsung.com/ae/support/mobile-devices/how-to-unlock-the-galaxy-device-when-you-forgot-th... And there is the method in find my mobile find-my-mobile.
As suggested by @Glenntech please don't stop payments as this could be reported as a default casuing possible difficulties with your Credit File.
When i was locked out when trying to factory reset i visited a Samsung Experience Store who had the software to unlock it for me.
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.
Just an update for everyone who took the time to respond to the post from 2 weeks ago. Nothing has changed, not a thing but I must have by now spoken to everyone within Samsung UK.
However, I am now convinced they are all robots.
Good afternoon, @Sahiera. I've just come across this thread and would like to look into this. Please send me a DM, so I can take a look at your account.