09-05-2022 10:33 PM in
I pre-ordered my Samsung Galaxy S22 Ultra Graphite 1TB on 10th Feb.
Despite me taking time off work to receive delivery, on the original delivery date the handset was delayed. This happened 4 more times, with no communication until the delivery day that the handset was delayed, despite Samsung clearly being aware of this.
The most recent date was the 2nd of May. Since then, I have been chasing to try and obtain a updated delivery date, then out of nowhere today I received a standard form email confirming that the handset has gone "end of line" and that they've cancelled my order.
This was followed by an email detailing all the (exceptionally spurious and legally questionable) reasons why they haven't breached contract (and to be clear, they most definitely have), and absolutely no offer of any kind of apology, compensation, or gesture of goodwill. In addition, following the cancellation email they actually had the gall to send me a stock email confirming the handset had been delivered?! Talk about taking the p*ss...
Truly the worst experience I have ever had of purchasing anything online, and should serve as a stark warning of Samsung's exceptionally reprehensible treatment of their customers.
I am currently away from home but will be filing in the UK small claims court for consequential losses given the time off work and time/effort spent trying to find out what has been going on, and believe I have a watertight case given the emails I have from Samsung.
Very, very disappointing, and I hope that your experiences have been better than mine.
09-05-2022 11:14 PM in
Lol your taking Samsung to small claims court good luck with that one!
To be honest, it's one of the least daunting cases I've been involved in (I have some professional experience in the legal field). They've contracted (i.e. accepted an offer and taken consideration; the payment) and then failed to deliver on multiple occasions, which is a clear contractual breach. Whilst I'd have no basis for claiming loss on the first failed delivery (as I would have been taking that day off whether it arrived or not), the subsequent 3 days were all unnecessary and a consequence of Samsung's failure to deliver. As I see it, they'd be foolish not to compensate as I can't see a court going with them given the dates of delivery and the dates the emails confirming delays were sent; I couldn't have done anything more to mitigate the my "loss" i.e. wasted days off.
10-05-2022 09:16 AM in
10-05-2022 04:15 PM in
11-05-2022 09:31 PM in