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s2w2 ultra keeps crashing and restarting after latest update

(Topic created on: 13-06-2024 05:02 PM)
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a mcbey
Apprentice
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i recently did a software updated my samsung s22 ultra and after the update it now wont stop restarting and wont connect to wifi i have done a factory reset and its still doing the same thing  without any apps added  . now clearly this an software  update issue with samsung in their new update 6  WHAT ARE THEY DOING ABOUT IT TO FIX THE PROBLEM  there seems to be thousands of peopel with the exact same problem so it cant be coincidence that all these phones start doing this after the latest update .  samsung need to come up with a solution as my phone is totally usless atg the moment 

6 REPLIES 6
JAMES4578
Samsung Members Star ★★
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Hi @a mcbey Have you tried entering Safe Mode?  https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/  If the problem does not present itself here it would suggest a problem with 3rd party apps  if you have any of these installed.

Did to wipe the cache partition  lately?  Temporary cache  files are deleted but data is kept intact (even if you have tried the Factory Reset).  This is generally advisable after updates and can help with crashes.

Follow these steps:

1. Turn off the device.
2. Connect To Computer , other Device or TV USB, Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release both keys.
4. Wait until the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.

can also Repair apps from the same Recovery Menu.

However if no resolution would best to send an Error Report,Go to  Samsung Members-Support-Send Feedback-Error Reports-Lock up/restarting.   Provide details and ensure that the system logs are sent.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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a mcbey
Apprentice
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thank you i will give this a try but cant keep the phone on long enough it reboots constantly and at best when it is om it only stays on for  minutes them goes into reboot again this only started after update 6.1 ou

Graham Day
Apprentice
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I have tried EVERY fix I can find online, and I mean EVRERY ONE.

My phone is now on the factory reset screen, but it does not recognise my finger or S-pen.

How the F... do I fix this?

 

Reylob
Samsung Members Star ★
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Hi @a mcbey 

I am sorry to hear you woes. You might need to take the phone to a Samsung repair centre.

I am afraid to say that the update might have caused the issue, but it is a coincidence. Otherwise, the problem will be seen on millions of users not thousands. I have two S22 Ultra, both were updated and both are working fine.

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Graham Day
Apprentice
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It is going on flabby and sold as is, someone else can have the problem. I am buying a new s24 ultra

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a mcbey
Apprentice
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I have just gone a bough the s24 ultra too but won't be doing anymore updates that's for sure
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