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S22 Ultra Screen

(Topic created on: 03-04-2022 09:11 PM)
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StephP1001
Student
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IMG-20220403-WA0086.jpg

I had my S22 Ultra 10 days and my lcd part of my screen has about 1cm in width lines running through it trom top to bottom. 

Phone did NOT fall, get bumped or been damadged. The touch works correctly on those parts and doesnt effect the working of the phone. 

Does anybody else have this problem? 

6 REPLIES 6
BandOfBrothers
Samsung Members Star ★★
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Check any relevant cooling off period to have the phone swapped out if it's developed a fault @StephP1001 

To add can you take a photo using another phone and show it in your post.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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StephP1001
Student
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Thanks, added a pic. 

 

The return period in South Africa is 7days... just missed that 👌🏻

Glenntech
Samsung Members Star ★
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You should have a warranty on that.
Definitely looks like the panel is damaged and needs replacing or phone needs replacing.
I'm sure the screen won't last much longer. So backup your data before it goes completely, and contact customer support for the repair
-Robot-
Samsung Members Star ★
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Ouch thays pretty bad, as @Glenntech suggest back up now and get a swap out or repair ASAP

You may want to disable all the security like pin and fingerprint so can connect even if screen goes

BandOfBrothers
Samsung Members Star ★★
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Thank you for adding the picture @StephP1001  👍

That looks like a failure of connection between the display and motherboard.

7 days as a cooling off period  !

Is that with Samsung or did you buy the phone from a reseller or network may I ask ?

In the UK if you buy from Samsung UK they give 21 days.

Please do approach the supplier of the phone and ask for support.

Would you let us know how you get on with this please. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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zimma71
Voyager
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All electrical products sold in UK and Europe have a 2 year warranty BY LAW .
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