25-03-2022 09:46 AM in
Did you perhaps use Samsung Smartswitch to move your info from your previous phone to your new one ? I ask as some have experienced some issues after doing this and have resorted to a factory reset and then download their apps via the MyLibrary in your Playstore and Samsung Galaxy Store.
I personally use my Samsung Cloud back up.
Some good generic troubleshooting tips are >
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
22-01-2023 02:57 AM in
Mine does the exact same thing I go to unlock it and when it opens boom nothing but my screensaver and its frozen I try to Power down my phone but it takes like 10 mins to get that to pop up its really frustrating since I'm paying over $2000 for this phone and it's not even a month old
22-01-2023 09:40 AM in
@Carter : Please can you try restarting your S22 in Safe Mode? This will disable all third party apps on the device, and help to determine if the problem is stemming from an external source. To enter Safe Mode, press and hold the Power button until the 'Power off' prompt appears on the screen then release > Touch and hold Power off until the 'Safe mode' prompt appears then release > To confirm, tap Safe mode.
Monitor the performance for a few hours, depending on the frequency of the problem. If you notice an improvement, then please restart the phone as you would normally and uninstall any apps you have introduced since you first encountered the issue.