03-03-2022 09:50 AM in
Hello all,
So got my phone and clear view case this Tuesday. Obviously brand new. And yet several times already the clear view case just stops putting the phone in stand-by (or whatever you want to call it) when I close the case. Only way I've found to get it working again is to restart the phone.
Worth pointing out that within the last few weeks of my S21 Ultra, I also got exactly the same problem. Makes me wonder if there isn't an app that carried over that's causing it.
03-03-2022 02:55 PM in
Hello, @Gekidami
If you think an app is causing the issue, you can test this using Safe mode: https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/
03-03-2022 09:36 PM in
Mine too is doing the same thing, almost everyday.
06-03-2022 03:01 PM in
Same here..
06-03-2022 07:50 PM in
So I didn't try putting the phone in safe mode, but over the weekend I used the phone very little. Like, pretty much just Google search, Spotify & my car's app. Didn't get the issue.
Obviously, the phone being new, the first days I was opening apps left & right to set them up again. So I'm definitely leaning towards an app causing this. As to what app I don't know. I did think a bit about the issue, like what apps generally stop the screen from going off when the case is closed and I landed on stuff like screen share & remote control. So stuff where the screen can't go off because it's either mirrored or controlled by another device.
Far as I'm aware I didn't have any apps doing that at the time but maybe the phone thought it was activated? I'll have to check -or if someone else has the issue- if going into apps and force closing stuff like screen share fixes it.
08-03-2022 07:04 AM in
Hi,
Clear view case stops working after a few seconds. Have fixed - go in Settings, Cover Screen. Mine was on 'Tap to Show' and I changed to 'Always on Display'.
08-03-2022 02:49 PM in
This does not help at all.
From my testing, taking the phone out of the case and then turning off and on the screen fixes it. Temporarily, obviously
19-03-2022 12:07 PM in
Same here. After a clean restart everything works like a charme until a certain point. Please add this to bug list @SereneH
23-03-2022 03:21 PM in
I did this except my Cover screen options were Clock Style and Automatic Unlock. I turned the Automatic Unlock off and back on and the smart case is working again.
29-03-2022 01:50 PM in
Same problem here. After a day use it stops working.