Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

S22 Ultra Clear View Case Stops Working

(Topic created on: 03-03-2022 09:50 AM)
Gekidami
Explorer
Options

Hello all,

So got my phone and clear view case this Tuesday. Obviously brand new. And yet several times already the clear view case just stops putting the phone in stand-by (or whatever you want to call it) when I close the case. Only way I've found to get it working again is to restart the phone. 

Worth pointing out that within the last few weeks of my S21 Ultra, I also got exactly the same problem. Makes me wonder if there isn't an app that carried over that's causing it. 

19 REPLIES 19
SereneH
Moderator
Moderator
Options

Hello, @Gekidami

If you think an app is causing the issue, you can test this using Safe mode: https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/

giphy.gif
Members_wz63lfD
First Poster
Options

Mine too is doing the same thing, almost everyday. 

Legit Haskis
First Poster
Options

Same here.. 

Gekidami
Explorer
Options

So I didn't try putting the phone in safe mode, but over the weekend I used the phone very little. Like, pretty much just Google search, Spotify & my car's app. Didn't get the issue.

Obviously, the phone being new, the first days I was opening apps left & right to set them up again. So I'm definitely leaning towards an app causing this. As to what app I don't know. I did think a bit about the issue, like what apps generally stop the screen from going off when the case is closed and I landed on stuff like screen share & remote control. So stuff where the screen can't go off because it's either mirrored or controlled by another device.

Far as I'm aware I didn't have any apps doing that at the time but maybe the phone thought it was activated? I'll have to check -or if someone else has the issue- if going into apps and force closing stuff like screen share fixes it.

0 Likes
kaadle
First Poster
Options

Hi,

Clear view case stops working after a few seconds. Have fixed - go in Settings, Cover Screen. Mine was on 'Tap to Show' and I changed to 'Always on Display'.

 

nattmoir
First Poster
Options

This does not help at all.

 

From my testing, taking the phone out of the case and then turning off and on the screen fixes it. Temporarily, obviously

0 Likes
Members_pBP9F8x
First Poster
Options

Same here. After a clean restart everything works like a charme until a certain point. Please add this to bug list @SereneH 

MadKemist
First Poster
Options

I did this except my Cover screen options were Clock Style and Automatic Unlock. I turned the Automatic Unlock off and back on and the smart case is working again.

0 Likes
Dainius
Apprentice
Options

Same problem here. After a day use it stops working.