Are the lenses clean @AJC261
It's easy for them to get debris and finger print smudges on them.
The zoom on my Samsung Galaxy s²² Ultra is working as it should.
You can run through the self diagnostic tests in your Samsung Members App and also there is another via dialing *#0*# in your phone app.
I wish you all the best.
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.