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Original topic:

S22 Ultra camera crashing

(Topic created on: 25-02-2022 12:41 PM)
Wilko54
Pioneer
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Galaxy S22 Series
Has anyone else had an issue with their S22 Ultra restarting when you open the camera? It's done it to me a few times now.
104 REPLIES 104
Wilko54
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Galaxy S22 Series
I just took a picture at 100x zoom and straight away my phone rebooted. I hope it's fixed soon.
lilbluerob06
First Poster
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Galaxy S22 Series

Yes!    I have done a factory reset twice and it's still doing it.    Mainly does it in the camera app, but I was also using the spen and it would freeze then restart.    Also the left side of the phone would get pretty hot 

Wilko54
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Galaxy S22 Series
I've done a soft reset and it was OK for a bit, but it's doing it again. I've just sent an error report using the help section on here. Hopefully it will be fixed soon.
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dogdayz1215
First Poster
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Galaxy S22 Series

Yes!!  I couldn't take pics of my daughters first concert today!  So mad!  

I have tried restarting, turning off and on, clearing the cache, it won't work in safe mode either.  Im currently doing a hard reset.  I haven't even had this phone for 24 hours!

Factory reset is finished, just downloading my apps from the cloud and the camera still doesn't work.  

Wilko54
Pioneer
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Galaxy S22 Series
You don't expect it from a brand new phone, do you?
They need to fix it sharpish.
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BartekBej
Apprentice
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Galaxy S22 Series

Today has been placed update for s22 ultra - unfortunately, the camera still freeze under uhd60 with stabilization. The display issue has been resolved but the camera still freeze 

Members_Dreqe2g
Apprentice
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Galaxy S22 Series

Yes, I got mine on Tuesday and the camera is unusable...

Basically snap a photo, the screen freezes and the phone crashes and reboots.

Needless to say its on its way back for a replacement. 

I'm now a bit worried as I have used  Huawei for quite a few years and this is my first Samsung 

Members_Dreqe2g
Apprentice
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Galaxy S22 Series
Wilko54
Pioneer
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Galaxy S22 Series
I used my old phone for trade-in and it's already back with Samsung. If it is a hardware issue with the Ultra I'm screwed as I'll have no phone.
I've sent numerous error logs, so maybe they can fix it if it's a software issue.
Solution
Dallasfever
Apprentice
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Galaxy S22 Series
  • What worked for me was Repair Apps on bootup.

 

  •   Everytime I would flip the camera to do a selfie the camera would fail.  I powered down phone.  Held the up button powering on and let go when you see a list.  Scroll down to repair apps.   That worked for me. 

A short term fix was clearing cache and data. But as soon as I went to take another selfie the camera would fail. 

Now I can take selfies again and things seem to be working. 

Hope this helps.