S22 Ultra Bootloop Issue: Legal Action & Call for Class Lawsuit Participants

[Pp_Evil]

Hi everyone,
I am one of the many S22 Ultra users facing the infamous bootloop issue that started after Samsung's software update. Like many of you, I was forced to approach the service center, where my ordeal escalated:

• My fully functional display was returned damaged. They are asking charges for motherboard replacement. 

 

• Despite my efforts, including escalating to Samsung head office and CEO, they refused to acknowledge their mistakes.

Evidence I Have:
Evidences confirming Samsung acknowledged the bootloop issue was caused by a software update.

 

Call recordings where I got direct assurance from Samsung VOC Team Lead where he clearly mentioned if anything happens to customer's device due to any software/technical issues then it's company's problem and company will bear the cost of repair irrespective of warranty status.

 

I had sent a legal notice to which they have responded in a dismissive attitude trying to say we don't care and are trying to hide behind their warranty policy. Probably they don't know the laws of Consumer Protection Act,2019.

 

If you’ve faced similar issues:
• Let’s collaborate to hold Samsung accountable.
• Share your stories—together, we can present a stronger case. I am planning to pursue a class action lawsuit. If you’d like to join pls reply here.

 

This isn't just about getting our devices fixed. It's about setting a precedent to ensure Samsung takes responsibility for its defective updates and unethical practices.

 

Galaxy S22 Ultra

[Megcw]

S22. I had the exact same issue. It happened during the 2 year warranty period, but as I was out the country when it happened I wasn't able to report it until I got home. So they said it was now outside the warranty period. This was especially frustrating for me, as they had no understanding for the fact that their software update left me without a working phone whilst I was abroad, and hence they still expecting me to report it during the warranty period. They could have easily seen from their end that the software update that killed the phone happened during the warranty period.

[Megcw]

Hi all. If you are based in the UK I recommend you call citizens advice. They were very helpful in providing personalised steps you can take to deal with this issue. They have also reported samsung to the relevant agency that deals with these kinds of issues on a broader scale.

[MonaG7]

Hey All~

  Of Course, I spoke with every CS agent that insisted they could "fix" the problem! Being a "Network Problem" dropped calls in the middle of Important Conversations- 4 drops in 6mins - had to reschedule to get to landlines! COME ON! My text messages are coming in/going out wks late periodically. The phone completely shuts down out of NO WHERE, even if I'm speaking to someone. The phone screen appears to lock, which I've learned the phone is about to SHUT DOWN AGAIN! 

A VERIZON store Sales Rep advised me they sent out a RECALL EMAIL FOR SAMSUNG GALAXY S22 ULTRA Network Chip and were replacing this FREE but ONLY BETWEEN A CERTAIN TIME FRAME APPARENTLY.  I would have to pay an additional $100 and use my protection plan for this RECALL to be replaced. UM, NO! Last time I checked, once you put a RECALL on a part, you can't make someone pay for that recall. I didn't get this email nor could the agent provide me proof that it was sent to me. He flat out refused to help & as I was walking out the door he said, "Thank you for being a Valued Customer of VERIZON of 12yrs"  

Needless to say, I wasn't happy. However, I'm not longer in the same position I was when I got my phone a couple years ago. I still have this phone and unable to get another as much as I SO WISH I COULD!! This phone has and dose drive me crazy!!

Please, anything thing you go forward on regarding this phone style include me in. Simply I've been a diehard since a S3. I've never broken a screen, never had to use my protection plans.... but THIS PHONE has seriously made me want to move to an iPhone. 

[Preet86]

I have encountered the same issue this week. Looks like Samsung is using substandard components in their motherboards, their authorised service center asked be  39000 INR to fix this with just 3 months warranty on the part. They must recall all the S22 ultra and fix the issue

[Alexander202]

I'm from Canada and I'm literally having this issue

[Tech7]

Another person with the same problem as original poster. Surprised this is normal for samsung now, let's see if they fix their products.

[DipesshDhanjiShah]

On my Samsung Galaxy S22 ultra that i bought from AT & T under plan, paid over $1800 but since almost 15 months the phone is showing Emergency calls only, and when i went to check IMEI further, it says "registration failed. imei number is invalid. please try again"

[ef327]

I have been a big fan of Samsung products.  Watches, Phones, TVs...but now I cant affor $1,400 to replace a 2 year old phone that has a faulty motherboard.  Samsung techs say I have to replace the motherboard and common with this PDA. Cost estimated at $503 to order the part plus labor and taxes.  I called Support and they said sorry, the phone is out of warranty, 1-year, and Asurion will not cover.  Will need to buy new phone.  I can't even trade it in for an upgrade or certified used.

WHAT VIABLE OPTION DO I HAVE.  ALL MY INFO IS IN THE PHONE.   HELP!!!!!!!!

[Cha7]

Ive been using galaxy devices eversince s4 got released, only switching device to device, i was planning to get 25 ultra. Samsung swnt an update in may 25 and my phone became un responsive. The need to be held accountable.. first of all they cannot force updates on devices that users own. Second if they do they should take responsibility.

[Members_8v9hBUa]

I too have had the same issue. I installed the UI7 update in June on my S22 and it's been in constant bootloop ever since. I installed the update after buying an S24+ with the intention of selling on my old phone as I've kept it in really good condition, but now it's good for nothing other than a paperweight.

Are there any updates on anyone starting a lawsuit about this? There is enough evidence that Samsung should be held accountable and not expect the consumer to pay to fix a problem which ultimately they have caused.

If this isn't recognised and acknowledged by Samsung, when my S24+ reaches the end of its lifespan I will never buy another Samsung product ever again. This has made me lose trust in them as a company to do the right thing.