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S22 Ultra 256g Dropping calls

(Topic created on: 29-03-2022 09:18 PM)
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itsreuben
Apprentice
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Has anyone worked out whether or not it's a software issue or a hardware issue for calls being dropped? 
As you can see and many already know of the issue I have plenty of signal and yet still can't make a phone call last longer than 5 minutes. 


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16 REPLIES 16
MrJCharming
Helping Hand
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Try 3g only 

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itsreuben
Apprentice
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Thank you but I've tried all the trouble shooting like turning off 5g/4g, factory reset (which are a pain to reset up the phone afterwards 😂) network resets and I've had two replacement Sims from my provider just to be sure 😂 and the Samsung support is no help what so ever, they said I can send it back to them for an inspection and then return it but that then leaves me without a phone for 7-10days and there response was "you can just buy another phone to use in the mean time". Like what a great idea, make me spend more money
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Ifey
First Poster
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Literally having the same issue. I've called Samsung 17 times today, no joke... everytime I try to call the phone cuts out. No idea how to fix this.

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Ifey
First Poster
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Are you in the UK? Out of interest who is your provider? Mine is O2, I've also tried different sim cards .

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itsreuben
Apprentice
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Exactly the same!!! Get as far as confirming its me then gone!!
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MrJCharming
Helping Hand
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Mine is Giffgaff which uses O2.

I had some success using my phone on 3g only.

Seems to be a software issue.

 

I returned the phone as faulty and got my money back, reordered and I'm waiting on a redelivery. 

 

If it still has same issues then I can change my network, I know this won't be an option for all concerned. 

 

Report the fault on Samsung members, this is how Samsung know what's wrong and implement software fixes 

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itsreuben
Apprentice
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Mines Tesco again on the o2 network. Issue is I traded in my zflip 3 and was told I would get all my money back, because it was done using the trade in which I don't think is fair.
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MrJCharming
Helping Hand
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I think they give an extra £150 regarding trade in, that's the side of things that's more favourable.

 

I returned the s22, got my recycle back and a refund, didn't get the £150 enhanced trade in but when I replaced my order it was all the same. I even got some smart tag + for £22 on my first order and they allowed me to keep the special price on them.

 

Only issue I can see is the free buds.

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acw_oxon
Journeyman
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My s22 ultra (UK/Exynos/512) on GiffGaff (o2 network) can't connect a call for more than a few minutes. Sometimes it will even drop the call after a few seconds!

Put the SIM back in my old phone and works fine, so definitely something up with the phone.

Samsung really need to fix this asap. I need to return my old phone as the trade in, and I need a working phone for work, not just family and friends!

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