25-04-2022 10:20 AM in
Just received an S22 when I ordered I added 1 month free Care+ (Does not renew), after the phone was delivered I received an email saying the policy end date was in 2 years time at £89.88 monthly (which I assume to be the yearly cost at £7.49 a month).
Does anyone know if the Care+ automatically cancels after the first free month or do I have to manually cancel it or if I don't will I be charged after the first month?
25-04-2022 01:05 PM - last edited 25-04-2022 03:42 PM
27-04-2022 03:42 PM - last edited 27-04-2022 03:43 PM
If anyone else is having the same problem this is the reply I got from Samsung.
Phoned Samsung the first person at tech support said the Care+ would automatically renew after the first month. They transferred me to someone else at the shop team who looked into this and later emailed me this - "Just before the 1 month FOC policy runs out on [date], you will receive an email to register where you need to input your card details to continue with the policy. If you don't register, the policy will automatically get cancelled."
So it looks like it will automatically cancel after the first month but just in case contact Samsung and have them cancel it as the cooling off period is either 14 days according to the policy documents or 21 days according to the Samsung website.
Yet again different people and different parts of the Samsung website say completely different things.