19-02-2022 11:33 PM in
So, I preordered the s22 on Feb 11th (estimated delivery march 11th), paid with samsung pay+. I just had a look at my bank account, and the payment was taken on the 12th. But then it was refunded on the 19th, with no new pending charge.
Looking at FAQs they say payments should only be taken when it's dispatched. The online order is still showing up, and I have no emails to suggest its cancelled.
Is the refund just because they shouldn't have taken payment, or should I look out for a cancellation email coming in soon?
19-02-2022 11:51 PM in
20-02-2022 12:07 AM in
20-02-2022 05:54 AM in
I pre ordered on the 9th of February and my bank ought a hold on the funds.
Not long after the hold was lifted , the money dropped back into my account and then Samsung took the payment the same day.
I'd suggest to persevere with calling the Samsung Online Team and or email then on email@example.com
I wish you all the best with this situation.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
20-02-2022 10:01 AM in
@Charliemac103: The Shop Team can also be reached on 0330 726 7467. I recommend reaching out to them directly, with your order number to hand, and an advisor will be able to clarify the current status of your order.
28-03-2022 01:21 PM in
I've had the same thing happen to me. My order is still confirmed, scheduled to be here the 19th. It doesn't show I owe anything but the money's back in my account. I don't understand either what's going on.
28-03-2022 01:29 PM in
06-02-2023 12:55 PM in