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Original topic:

S22 ear buds promotion

(Topic created on: 26-04-2022 06:19 PM)
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Bry607
Student
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Hi, purchased the galaxy S22 from Sky mobile with the ear buds pro promotion.

Purchased on 30/03/22 and claim form was submitted on 14/04/22.

My claim just says 'claim received'

Can anyone help.

Thanks

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4 REPLIES 4
Glenntech
Samsung Members Star ★
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Buds can take upto 45 days to get sent.
Mine took about two and a half weeks.
They will notify you when they will be due for delivery.
Takes a while to validate all the claims they are dealing with
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Bry607
Student
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So although i done it on the 14th april and says it takes five days to accept the claim, will i just wait?
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Glenntech
Samsung Members Star ★
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Yeah I'm afraid so.
It's a third party company that the claims go though, so there's no way of finding out otherwise.
My claim got received and didn't hear anything until it was going to be delivered.
AndrewL
Moderator
Moderator
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@Bry607: If you have not yet received an email acknowledgement that your claim has been validated, then I recommend reaching out to the Promotions Team at galaxylaunchoffers@samsungpromotions.claims or by phone at 03300545396 (UK) or 1800851987 (ROI) and an advisor will be able to look into this further for you.