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Recycling iPhone active lock? Does anyone know about iPhone autolock can't remo

(Topic created on: 09-07-2022 08:04 PM)
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Jagvir
First Poster
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If the recycling  iPhone auto lock doesn't  remove .what I can do so the Samsung  doesn't  charge for the recycling  phone thanks
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3 REPLIES 3
Tourbillon De La Vie
Samsung Members Star ★
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Best not to send in locked 

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TechZilla
Troubleshooter
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Have you switched off find my phone and factory reset?
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AndrewL
Moderator
Moderator
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@Jagvir: The terms and conditions of the Trade In Programme state that your device  must be factory reset and have no software locks - the device must have any personal account locks removed and the device must be reset to remove personal data, all devices must have their iCloud or Google accounts removed or custom MDM accounts removed. Also, It must not be PIN locked and must not have an ‘Activation Lock’ or 'iCloud Lock' activated. 

If you're unable to remove the lock then you can declare that your phone is 'broken' and does not meet the minimum requirements for trade in. In this instance, a lower fee shall be payable. If you don't declare the existing issue, then a surcharge of up to £100 will be issued by MTR Group Ltd.