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Portrait 'edit image' (background blur) crash

(Topic created on: 22-02-2022 12:07 PM)
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Luwils
Explorer
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Hello.

Just come across this issue when editing a portrait photo taken on my s22 ultra. When you go and edit the background effect, the phone starts to 'lag' terribly and eventually crashes. It does not shut down and you can clear it by using screen lock, unlock. It seems to be a particular setting 'colourpoint'. Hope this helps to resolve the bug.
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AntS
Moderator
Moderator
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Hi @Luwils,

 

You may have done so already, but are you able to send an error report with log files within 15 minutes of the issue happening too? (Ditto goes for anyone else out there experiencing this issue.)

 

Samsung Members > Get Help > Send Feedback > Error Reports > [select error type] > attach a description and tick ‘send system log data’ > Send.

(Or: Long-press the Samsung Members icon on the Apps screen, and select Error reports from the dropdown menu, etc.)

 

That should give our developers more info on exactly what's going in the software when the issue happens. 👍

Luwils
Explorer
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Thanks AntS. I have sent the error report as suggested.

Doest seem to crash now, just a lot of lag.

Thanks for your help.