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Phone trade in

(Topic created on: 22-03-2022 11:16 AM)
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Joshkh
Pioneer
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When you trade in your mobile, apart from the phone, do you have to send anything else to Samsung? Thanks
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8 REPLIES 8
efx
Pathfinder
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No, just the phone. + Stylus if it's a note.
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-Robot-
Samsung Members Star ★
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Make sure you factory reset it and remove from your Samsung account before returning.
Joshkh
Pioneer
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Brilliant...thanks very much for your help and quick replies! Have a wicked day!!!
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Aklima
Big Cheese
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Has anyone received their trade in information with thier new phone. I only got prepaid label.
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Joshkh
Pioneer
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Just bwen onto Samsung, apparently they email you, i only got label as well. Hopefully the also email something so can claim buds pro....
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Aklima
Big Cheese
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Okay thank u
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JAMES4578
Samsung Members Star ★★
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I would also add ensure you take photos so you have evidence of the condition if there is any issue. Use bubblewrap if possible and original box if you have it.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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Joshkh
Pioneer
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Do they send you return bags like they use to, or do you send the phone back in the box that the new phone came in ( big box )?
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