Phone shutting off

[manaray]

I've had this phone for a few months now and recently the phone completely turns off randomly, when I try to turn it back on it says it is on 0% when right before it turned off it was on anywhere to 20 - 90+%, has anyone experienced the same thing or know how to fix it?

[Tourbillon De La Vie]

Contact Samsung support 

[BandOfBrothers]

Hello @manaray and may I extend a Warm Welcome to the Samsung Community Forum 👍 

I'm sorry to hear your experiencing these issues with your phone. 😔 

May I assume your phone's software is updated as well as are all your apps. 

https://www.samsung.com/ae/support/mobile-devices/samsung-phone-unexpectedly-powers-off. 

If you perform a forum search you may find existing threads with some further help or guidence within.  

I d suggest to also try these generic troubleshooting steps >

• Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 
• Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then long hold on Turn Off to get to Safe Mode.
• Run the diagnostic tool in your Samsung Members App. 
• As a last resort back up and factory reset. 

If the above does not help then do let a Samsung Service Centre  / Samsung Experience Store have hands on. 

If i can be of any further help please don't hesitate to ask  😎