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Phone playing up.

(Topic created on: 03-06-2024 06:43 PM)
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MikeBH
Journeyman
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Hi Folks 

I am having problems with my s22. Itbis fully up to date with the latest One UI 6.1. It seems to get locked up somehow. I do not have many apps open at one time but it freezes and I need to restart the phone. See the image below, this is typical. What am I doing wrong. 

image


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Tourbillon De La Vie
Samsung Members Star ★
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Does it work better in safe mode? 

MikeBH
Journeyman
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After years of apple i switched to android and love it. I don't know how to get safe mode
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BandOfBrothers
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@MikeBH Safe Mode as suggested by @Tourbillon De La Vie   👌 is a good troubleshooting step. 

This can be accessed via >

Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then ling hold on Turn Off to get to Safe Mode. 

Another troubleshooting step is to clear the phone's System Partition Cache Files Section. 

> Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

MikeBH
Journeyman
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Thanks will try
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