Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Phone keeps cutting of

(Topic created on: 15-01-2023 12:41 PM)
janmon
First Poster
Options
Galaxy S22 Series
Why does my S22 phone keep cutting of when I'm in the middle of a phone call. 





0 Likes
6 REPLIES 6
AndrewL
Moderator
Moderator
Options
Galaxy S22 Series

@janmon: Is the issue occurring with all contacts, and in all locations, or is it situational? Is it affecting both outbound and inbound calls? 

0 Likes
janmon
First Poster
Options
Galaxy S22 Series
It's when I'm calling from home and to friends in 02 network
0 Likes
janmon
First Poster
Options
Galaxy S22 Series
Yes. Outbound and inbound calls
0 Likes
janmon
First Poster
Options
Galaxy S22 Series
Could this have anything to do with voLTE1 connection
0 Likes
AndrewL
Moderator
Moderator
Options
Galaxy S22 Series

@janmon: It's difficult for me to determine from this position. To troubleshoot the issue, try disabling VoLTE, or turning off your mobile data next time you make a call to a friend on the O2 network from your home. If the problem is only occurring at your house, and your calls are unaffected elsewhere, then this suggests that there is a potential O2 signal issue in your area. With this in mind you may wish to reach out to O2 directly to enquire about any problems with the service at your address, or in the surrounding area. 

0 Likes
janmon
First Poster
Options
Galaxy S22 Series
Thanks. I'll try that.
0 Likes