I have pre ordered an S22 Ultra multiple times now, using Curve, Samsung+ and my regular Amex card. Every which one of these orders after an hour or so I receive an email stating my order has been cancelled.
"Please contact customer support. "
After contacting support I get this response:
I then contacted seuk.casemgt@samsung.com - big surprise, no response 5 days later!
Customer Services absolutely dodging the question, repeating cliché answers and not giving any sort of real help. Just sending you in circles with the classic feeling of it's not their problem. You are a Risk. You broke our terms of service. What Risk? What do you want me to do to be able to order the phone?
Honestly this is probably one of the worst buying experiences I've ever had with a phone. The lack of information and dismissal by customer support is shocking and infuriating.
I previously bought a 13 Pro Max, absolutely no problem and Apple was always helpful with any exchanges or refunds.
Good luck to anyone else with this problem.
