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Original topic:

New s22 ultra not getting Android 13 and Samsung wallet

(Topic created on: 26-11-2022 05:21 PM)
Beef_Stockholm
Explorer
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Galaxy S22 Series

Hi all. 

Ordered a S22 ultra direct from Samsung. It arrived yesterday and I can't get oneui 5 of Samsung Pay to work. 

Phone seems normal otherwise. 

I tried a factory reset last night but no improvement.  

I called support and they want me to leave it in for service. 

Googling around I find nothing. Anyone have any ideas?

I've owned a lot of devices and never seen this. 

Anyone have any ideas? 

Screenshot_20221126-181751_Software update.jpg

Screenshot_20221126-181734_Samsung Wallet.jpg

1 Solution


Accepted Solutions
Solution
Fiona26
Samsung Maker ★
Options
Galaxy S22 Series
You could try to see if the update is available by plugging into a pc and using smart switch.
https://www.samsung.com/ph/support/mobile-devices/how-to-update-software-using-smart-switch/

View solution in context

4 REPLIES 4
Fiona26
Samsung Maker ★
Options
Galaxy S22 Series
If you only received it yesterday, could you not send it back for a replacement?
Beef_Stockholm
Explorer
Options
Galaxy S22 Series

@Fiona26 wrote:
If you only received it yesterday, could you not send it back for a replacement?

Thanks. Was kind of hoping that they would suggest that. Problem is the customer service is awful here in Nordics. No reply on chat and ages on hold to support and they have no clue. 

I'll try again tomorrow otherwise I'll return the phone unless I get a quick fix suggested here. 🤞

Solution
Fiona26
Samsung Maker ★
Options
Galaxy S22 Series
You could try to see if the update is available by plugging into a pc and using smart switch.
https://www.samsung.com/ph/support/mobile-devices/how-to-update-software-using-smart-switch/
Beef_Stockholm
Explorer
Options
Galaxy S22 Series

wow, that amazingly fixed the issue. Smart Switch updated the phone to One UI5, 
I then did the November update the usual way and now Samsung Wallet even works!
I guess this is what they would've done if I booked a service. Now I have no problem anymore!

Thanks again! You're a star!