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Lost Data transfer

(Topic created on: 12-12-2023 10:31 PM)
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BenJ439
Apprentice

‎12-12-2023 10:31 PM

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Hi guys, hoping someone would be able to help me out. I recently had my S22 Ultra stolen off my hand while in London. I now have a replacement and got most of my data back which i care about, except for my thousands of photos.

Anyone know any neat tricks to get my photos? Much appreciated.
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4 REPLIES 4
BandOfBrothers
MegaStar

‎13-12-2023 05:42 AM

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I'm sorry to hear you've been subjected to this horrible experience @BenJ439  😔 

You will have had to set up your photo's to back up to One Drive or another vault such as Dropbox etc. 

A Samsung Backup no longer captures photo's @BenJ439 

So if you did set up to auto backup to OneDrive then have a look at their support pages on how to use your back ups in your new phone. Google Search is your friend  😎

If you didn't set this up them I'm afraid the photo's would have been stored locally in your phone's Gallery and now lost. 

 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

BenJ439
Apprentice

‎13-12-2023 05:56 AM

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In response to BandOfBrothers
I had a feeling what you said would be the case and was hoping for otherwise. I dont use Onedrive or anything else similar. 🫠
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BandOfBrothers
MegaStar

‎13-12-2023 05:59 AM

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In response to BenJ439

Unfortunately then the photo's would have been stored locally in the phone's Gallery and now sadly lost @BenJ439 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Bigtasty65
Big Cheese

‎13-12-2023 07:15 AM

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It is a shame what you experienced. Both the theft of the handset plus the loss of data. I feel sorry that you didn't/couldn't backup to the cloud beforehand. Please at least, buy a SSD. I use the T7 Touch from Samsung. I manually and periodically (at least once a week) backup important photos to the T7. It is so quick to do. The data transfer/copying speeds are just insane. At least then you've always got a backup.