Locked screen

[Porkchop]

Can anybody please help my son is in mental health hospital he has changed password on lock screen and he is not well and can not remember anything,is there any way ican unlock the screen please

[BaronDigo]

Sorry, but how do we know its your phone?

[zitbaf]

Yes but u have to rest the entire phone

[JAMES4578]

@Porkchop Can unlock using Find My Mobile but Remote unlock would need to have been set up, otherwise need to Factory Reset . Imagine Smart lock for trusted places/devices  is not an option.   To use Google's Find My Device wouldneed to know the password. More details in this guide  https://www.samsung.com/uk/support/mobile-devices/i-cant-unlock-my-device/ 

[BandOfBrothers]

Hi @Porkchop 

I do feel for the situation you are in with your son however the security protocols are not meant to be circumvented on a phone.

Has he not set up a fingerprint or face scan to unlock ?

If not then hopefully he can eventually remember the required code or he'll have to factory reset which will mean the need of pass codes.

If I can be of any further help then please don't hesitate. Take care.  😎