24-12-2022 04:10 PM
24-12-2022 04:20 PM
Hi, @mick51. That's very strange indeed. Are you able to share a photo showing the error message that you are encountering when trying to input your fingerprint?
Additionally, please can you let me know whether you have reached out to any of our Support Teams to help ensure that you regain access to all of the features and functions of your phone again?:
24-12-2022 05:16 PM
That's certainly an anomaly @mick51 🤔
Will your phone allow a Factory Reset as a last resort or perhaps seek to use a Samsung Service Centre.
I wish you all the best with this
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "