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Issues with mirroring

(Topic created on: 05-03-2022 01:15 PM)
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vicky007
Journeyman
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I tried to connect my phone s22 ultra to my Samsung TV. 
It connected, but on my phone it went to half screen on the left top corner and froze.
I was unable to restart/ turn off the phone.
I couldn't turn mirroring off on smart switch.
My son managed to sort it somehow but I can't use smart switch now without worrying.
I like to see my pictures and videos on tv.
Can anyone.help?
17 REPLIES 17
Beth_S
Pathfinder
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This may have been a one-off, you may want to try connecting your phone to your TV to see if it happens again.

Also, make sure your software is up to date on your phone by going to Settings > Software update > Download and install.

Then, check your TV's software is up to date by going to Menu > Settings > Support > Software update > Update now.

vicky007
Journeyman
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Phone and TV are updated softwares caches cleared still happening
Jasmin_Bzr
Journeyman
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My s22 ultra has the same issue. When I connect it to TV with smart View , the screen gets smaller and I can't work with it anymore. I should restart my phone to get it back to normal. If I touch the icons on the smaller screen they don't works. I

 

IMG-20220305-WA0006.jpg

Jasmin_Bzr
Journeyman
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It is not happening one time. 

At first days it was fine

But it's in this way for 4 days right now

 

vicky007
Journeyman
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Mine is exactly the same
AndrewL
Moderator
Moderator
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@Jasmin_Bzr: Next time you connect to your TV via Smart View, please try heading to Settings > Advanced Features > One Handed Mode, and disable this option (if applicable). If this doesn't help, and if your TV is a Samsung model manufactured after 2016, you may wish to try screen mirroring via the SmartThings app to see if you notice an improvement. To find out more, please follow the link below.

What is Screen Mirroring and how do I use it with my Samsung TV? | Samsung IE

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vicky007
Journeyman
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I have just tried this it I'd still crashing freezing and screen goes into left hand corner have to guess where the buttons are on screen to restart
I'm going to send my phone back this is a joke
So many issues can't even watch videos on here
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Jasmin_Bzr
Journeyman
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@AndrewL well I did it. The one hand was off but  the problem is still there.I checked all the checklists of smart view and every thing was in order. It's a bug I think. Even I updated the Samsung TV. I paid a lot for having this phone and it's lovely. I used a A series before.But it is really upsetting me and I think it's not functional for me. I don't know what to do.

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Jasmin_Bzr
Journeyman
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@vicky007 how do you want to send it back? Do you know what is the process?

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