21-03-2024 08:02 PM
21-03-2024 08:48 PM
@syemondo88: To troubleshoot the issue, please head to Settings > Apps > Camera > Force stop > Storage > Clear cache, then press and hold the Side button > Restart. This will refresh the device and address any software issues that might be a contributing factor.
If the issue persists following the restart, please head to the Samsung Members app > Press and hold on the app icon > Diagnostics > Phone diagnostics > Camera, and follow the on-screen prompts. Does this test return an 'Action required' notification in the summary at the end?
21-03-2024 10:16 PM
22-03-2024 01:44 PM
@syemondo88: If the Camera is not responding in the diagnostics tool, then I recommend arranging for the phone to be inspected by one of our authorised engineers. Please head to samsung.com > Scroll to the bottom of the screen > Contact us, and reach out via your preferred contact method, and an advisor will be able to assist you further. Alternatively, open the Samsung Members app and head to Support > Repair service > Request service.
23-03-2024 11:52 AM