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Issue since latest softwear update one ui version 6

(Topic created on: 06-03-2024 01:08 AM)
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redwin72
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Ever since I've installed the latest one UI version:6.0 update either my WiFi toggle doesn't move or when it does it can no longer find any networks. I've done everything I can think off even factory reset and still having same issues. Also since update my phone keeps restarting.... any advice would be greatly received as buying a new phone isn't possible at the moment 
Thank you 
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BandOfBrothers
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I appreciate you've performed a factory reset @redwin72 

May I suggest the following troubleshooting steps. 

  • If you moved your information across to the new phone using Samsung Smartswitch then this has been known to cause issues. Consider moving your info across using Samsung Cloud instead. 
  • Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 
  • Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. { Repair Apps may not be availableto the Samsung Galaxy s²⁴ Series of phone's. } 

If all the above fails 😔 to help then please send feedback via your Samsung Members App @redwin72 

If I can be of any further help then please don't hesitate to ask.  😎 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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