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Original topic:

Given up!

(Topic created on: 21-05-2022 12:11 PM)
Mikeybob
Journeyman
Options
There might be a link or thread that I've missed but maybe I'm too stupid to see it. I can't find a code for the Disney plus boost offer. I'm signed into the members app on my S22 Ultra. I click redeem then it asks me to sign in. I click sign in, although I already am, and we go down the vortex and the page reappears with the same request to sign in. Tried desktop as well but no joy there either. I'd be grateful if anyone can put me out of my misery. Cheers
16 REPLIES 16
Aklima
Big Cheese
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Hi,
They will email you the code in 28 days
KevP79
Voyager
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The code is emailed to you then you visit

https://www.disneyplus.com/en-gb/redeem

and follow the instructions, it can take a while to receive it. Mine took around 2/3 weeks

Ps. Prob obvious but you need to sign up/ fill the form in for the offer first

Hope you receive it soon
BandOfBrothers
Samsung Members Star ★★
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Hi @Mikeybob 

 

This is the Official Thread on the Samsung Community Forum.

Boost your Disney+ with Samsung. Get 12 months’ entertainment from us when you buy a Galaxy S22 seri... 


Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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hsfairbro
Apprentice
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I rang customer services about this yesterday, they acknowledged there is a problem with redeeming Disney+ codes. I've waited over 28 days for mine. If you ring technical support, they can escalate it and someone will ring you within 5 days with a solution.

I first struggled with accessing the site to redeem the code - Samsung internet does not work. I only found out through Reddit that you have to access the Disney+ redemption page via a non-Samsung internet browser.

You can understand why Apple don't offer promotions.
Mikeybob
Journeyman
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Thanks for replying so quickly.
Mikeybob
Journeyman
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Thanks for the quick reply. Nothing is obvious in life when you have the IQ of a hamster! I haven't found any forms to fill in yet but I live in hope.
Mikeybob
Journeyman
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Cheers, I'll have a read.
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Mikeybob
Journeyman
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Thanks for this, I'll try and build up the courage to engage with technical support!
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KevP79
Voyager
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Hi sorry for the delay, this is the form I meant, you just need to make sure your phone was bought from a participating retailer, fill in your email so they can send your code when it's ready Date of purchase etc


https://www.samsung.com/uk/boost/disneyplus/*

I used Google chrome to visit / fill it in.

The link may take you to the main landing page, as I only qualified for 6months and I believe you get 12 so I had to remove '6m' off the end of the Web address, just click the redeem word on the disney picture

Good luck
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