I ordered a S22 in november, and was impacted by an unusual delay for the delivery. I received an email from the customer support service stating that I would receive my phone around mid-January, and be gifted a pair of Galaxy Buds 2 as compensation.
I received my phone as expected, but no Galaxy Buds 2.
I called the customer support and was told that with that call I launched the process (well played Samsung, if I don't claim it, you promise something but never send it) and will be informed "soon" about the delivery status of the Galaxy Buds. I repeatedly asked for an expected delivery date, but no answer given. And so far, no suprise, still no news.
So when can I expect to receive those Galaxy Buds 2 ? Or what am I supposed to do to get what you offered ?