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Expert raw crash

(Topic created on: 27-10-2022 12:10 PM)
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-Robot-
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After update yeaterday, when I turn on the astrophoto and switch toggle to show, mine crashes

Anyone else have that issue?

On S22Ultra 

1 Solution


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-Robot-
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Wooohooo update today update fixed the random close when turning on sky guide

Can't wait to try it out, let's see if I can capture the NY sky, oh no forgot my mini tripod, maybe can pro it up against something

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23 REPLIES 23
AndrewL
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@-Robot-: Please can you try heading to Settings > Apps > Camera > Force stop > Storage > Clear cache, then restart your Galaxy S22 to see if this helps? If the problem persists, please send an Error report via the Samsung Members app so our team of experts can take a closer look into this for you. 

To do this, please head to the Members app > Get Help > Error Report > Tap 'OK' to send System Log Data > Select the symptom, and include as much detail as possible. To ensure your logs accurately reflect the issue you're experiencing, we'd like you to submit your report within 5 minutes of encountering the problem. Our engineers will then investigate this and respond to you with a solution via the Members app. 

-Robot-
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Thanks Andrew, I cleared cache but did restart my phone, I will try it
-Robot-
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Clearing cache and restart didn't work, so sending error report

Thanks for your help
MadalinK
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Mine doesn't crash, I've seen others on Twitter reporting the same issue.
I keep the sky guide hidden anyway, it's easier for me because I already know where the objects are in the sky 😃

Speaking of the new Astrophoto mode, has anyone got any impressive results so far ?
The resulting photo is quite dark and "meh", I thought that after 7 minutes I would get a result closer to what the Pixels are capable of.

Here is one I took last night and edited in Lightroom.

20221026_213047_1000003271_1666816725.jpg





Current phone : Samsung Galaxy Note 10+ 5G 512GB
-Robot-
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Great result, pic looks great

Turn on sky guide and see if it crasges
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MadalinK
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Thanks!

I will, unfortunately it's cloudy this evening so I can't set it on a tripod to let it do its thing but simply turning the sky guide on doesn't crash the app .. so far.





Current phone : Samsung Galaxy Note 10+ 5G 512GB
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MadalinK
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Ok so I tried again and kept the sky guide on.
It still didn't crash, but I wish it did 😆
The result is horrible. Am I doing something wrong ?

20221027_201447_resized_1000003371_1666898205.jpg





Current phone : Samsung Galaxy Note 10+ 5G 512GB
Anthlane
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Same here even after restart just keeps crashing
-Robot-
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Thanks, I guess it just some of us it's crashing on

Not the best pic I have seen