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Esim failing to work

(Topic created on: 09-06-2024 01:31 PM)
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Alex_707
First Poster
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Hi, my S22+ dual sim will not allow me to add an esim. When I press the add button I get loading for a couple of seconds then nothing. It is also sometimes not identifying my physical sim either, even though phone and data works on it. So far I have tried:
Reset all settings to default. 
Reset network settings
Rebooting (8+ times, this temporarily re-adds my physical sim) 
Full factory reset
Safe mode 
Removing sim and placing in other slot

Unfortunately I am abroad which is why I wanted the esim to begin with. So no access to my old phone or a computer. 

Any help would be much appreciated

Alex
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-Robot-
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Sorry I am confused

You say your phone doesnt recognise the sim yet you have phone and data services? It has to be able to recognise it for you to have any phone services

Also are you trying to convert existing sim or getting a new one? New esim from where you are abroad?
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Alex_707
First Poster
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I completely agree. I am too.
It's not identifying the sim in the sim manager but phone/data still works. I am trying to add an esim and it is failing so I expect the invisible sim has something to do with it
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-Robot-
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I am going to be honest I have used esims at all, just have had the need as I get roaming in my plan for most countries I go to
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