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Email update

(Topic created on: 06-05-2024 07:46 AM)
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carlossparky
First Poster
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Has anybody now got a syncing emails notification since update that won't clear.
Update via play store ?
11 REPLIES 11
RPB100
Voyager
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Yes put a post on Saturday. The app update has broken the app! Impossible to get rid of it using that app. Look at post and a chap helpfully put a link to the previous app version. Just be sure not to update with auto or manual until Samsung sort it. I did tell them and got a standard answer that didn't even acknowledge the problem.
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Ricardofandango
First Poster
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Swipe away the notification rather than use clear. It is a bug though.
robram62
First Poster
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Yes started on Saturday here too. Galaxy S21ultra
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RPB100
Voyager
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Yep gets rid of notification but app runs in the background
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Charlb
First Poster
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Yes can we get rid od this some how so annoying.
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diverted
First Poster
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Thanks for the update, good to know its a bug
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Starrgazer
Student
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Galaxy22. Mine started yesterday (May 8). I havent gotten any upates that I can tell. I managed to make it go away, but when you restart, it is back again. Anyone know if they are aware of this. It is very annoying..

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AaronAJ
Moderator
Moderator
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@carlossparky Due to the Google apps freeze security policy for Android 14 and above app freeze in mobile security helps extend your battery life, reduces application notifications, and optimizes your device's performance. It allows you to select which apps to stop or prevent from running in the background.

To prevent the syncing process of email from ending, now the email sync process uses foreground services instead of background ones to prevent the system from ending them with a new update. So if you allow app freeze on the Email app, it will work properly without any problem in the syncing of emails. So its normal behaviour of showing notification as "Syncing Emails" from Android 14 and above.

In the case you want to disable the notification (it will only disable notification, app will perform as usual in background) please do the following:

Open the Email app > Settings > Notification > Notification Categories > Email Sync notifications (toggle to on/off) if you cannot see "Notification categories" option, you can enable it by doing the below:

Settings > Notifications > Advance Settings > Manage notification categories for each app.


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Siggs229
First Poster
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I think everyone has the same problem after the May 16th update. Not only does it say syncing emails under notifications. Getting rid of the notification is a simple fix. The main problem is it keeps running in the background. Which in turn is draining my battery much faster than usual. Even after the Jun 11th system update, the problem still persists ?? It's unbelievable that a manufacturer as big as Samsung can't get it right ! 

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