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Disney Plus redeeming code issue

(Topic created on: 09-04-2022 09:36 AM)
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Cdtplug
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Anyone who is having an issue using the Disney plus code you got from your phone or tablet, use this link https://www.disneyplus.com/en-gb/redeem enter your current email address registered with Disney after you enter the code. As long as you Disney account has expired/cancelled it will restart the subscription.

Big gotcha here though, it willl say it will put you on a monthly subscription or you can change to the cheaper monthly subscription. DO NOT change to yearly. It will charge you there and then for the following years subscription. Even if you cancel it, you will still be charged to the end of the 2nd year after your free year.

I'm trying to get through to Disney to ask for my money back. What a scam on DIsney part, basically allow you to change to a yeary subscription, while you have an active subscrition and take the money there and then, not when its due for renewal.

28 REPLIES 28
ShadowLFC
Journeyman
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I've just encountered this issue. I've gotten in touch with PayPal to cancel the transaction and am trying to get in touch with Disney in regards to this

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Dhjrtw
Student
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I had an email, saying here's your code redeem now but there is no code. Any ideas?

Members_VC7eySe
Student
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Exact same issue here... no code visible anywhere in the email....

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Cdtplug
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You get the code from the website, not an email. Use Chrome as the browser on your tablet
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Members_VC7eySe
Student
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The terms say "a Disney+ code shall be emailed within 28 days of verification." Going back to Samsun Boost brings up the form again but the IMEI is already submitted.

cantonbean
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yep same for me on my S8

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Members_JzeXyRU
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Mine said same, its really frustrating as the email said heres your code but there is no code

 

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nick blythe
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I have the same issue. Please help.

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Cdtplug
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Hopefully you got it sorted, I had to ring Disney, who cancelled both my free year from Samsung and the 2nd year. They then gene mea free year. Bit of a faff on.