23-09-2022 03:28 PM in
I'm having an absolute night trying to get my 12 months Disney+ code from Samsung!
In short when I access the site from my phone it seems to think I'm not entitled to receive a code and I should contact Samsung. I've tried the help suggestions and the Samsung account is on my phone etc.
I've spent hours on the online chat feature with someone at the end he gave me a link that just took me back to the main site that thinks I'm not entitled to the code and a telephone number that always has a message running saying they are not accepting calls and to try again later.
Last week I spent hours calling different Samsung numbers, often they said they would transfer me to the correct team but the call would just end and I would asked to complete the satisfaction survey!
Last Wednesday 21/09/2022 I finally spoke with someone that seemed to understand, he took all of my details (email, phone serial number, IMIE) he said he would get this escalated and i would receive an email in 24-48 hours.
It's now the 23/09/2022 and nothing!
Solved! Go to Solution.
28-09-2022 10:31 PM in
29-09-2022 01:27 PM in
@Graham Brown: Our Social Media Team are on hand from 9am-9pm, Monday to Sunday, and will always aim to respond to any customer queries within 24 hours. If you reach out to us via the link below, and provide details of the issues you're facing with your claim, then an advisor will be able to look into this further for you.
29-09-2022 01:56 PM in