22-04-2022 07:54 PM in
Just got my new S22+ after years of being away from Samsung with Apple and Oneplus - thought I would give Samsung another try, good reviews of product etc.
6 months Disney+ offer attracted me. Based on previous experience with streaming offers, I cancelled the Disney+ I had direct with Disney to prepare the ground before I received the S22+ - usually cleanest way.
I was expecting some vouchers in the phone box for Disney+ but nothing. It was not clear to me how to claim. Live Chat person gave me a link to use.
S22+ still boxed (will stay that way for ages as no time to set up) - so I used my current mobile to click the link.
Took me to a web page with a QR code to scan. Grr - so I can't scan a QR code from the same phone using to browse ! Borrowed a laptop to bring up QR page there instead and scan with old Oneplus phone....took me to Disney+ offer registration page BUT with error message:
"Offer not supported in your Region" and no way to proceed.
A couple of Live Chats and customer service calls later and no resolution but more worrying a denial of knowledge of how the offer registration works and surprise at my problem even though some posts on here with a similar issue. One cust serv person suggested maybe you had to do it on the new phone. Seems unlikely? Was not intending to unbox/setup for weeks, only got order in quick as long delivery times.
I now have no Disney+ and was planning a binge this weekend/next 😞
Anyone have a resolution please ? Thanks
22-04-2022 08:59 PM in
@timhg: I'm sorry to hear that you've had some trouble claiming the Disney+ promotion. Please be aware that you will need to visit the Samsung Boost website on your new Galaxy S22+, or use the S22+ to scan the QR code if you're accessing the site on a desktop PC. You will also need to sign in to your Samsung account on the Boost site. If successful, you'll be prompted to fill in a short form, which will then be sent to Samsung for verification. I hope this helps.
22-04-2022 11:02 PM in
Thanks. That is bad news. Planned to use only Google account on S22+ as using only that over 10 years on non-Samsung phones. I know I might lose out on a few Samsung apps but Google has most covered. I do need to sync Microsoft Onedrive (it works great on my Oneplus with Google account). I read somewhere that on S22 you need a Samsung account to sync Onedrive. I hope that is not true ? Please confirm.
Also - to claim Disney+ I need Samsung account. Can I create via a web browser to login to claim to avoid setting up Samsung account on the phone please ?
I don't iike the idea of 2 x security footprints/vulnerabilities so 1 account is better but if there is a showstopper reason I will have to swallow I guess?
23-04-2022 05:01 AM - last edited 23-04-2022 05:03 AM
23-04-2022 11:25 AM in
You can always create a Samsung account using your Google account in a very simple process. If you have a galaxy phone, it is highly recommended to have a Samsung account. Many apps rely on the Samsung account.
28-04-2022 02:00 PM in
i got mine today and im told its "new customers only" by disney