Data usage notification

[Emma100300]

Hi, my direct debit actually comes out around the 25th of each month and I have a lot more data than 2gb now I've upgraded my phone, it thinks I've used up all of my data and the nofications aren't set to warn me when this threshold is met either. How do I update the billing cycle and data warning?

[Piper123]

Hi there. to update 👍

Settings
Connections
Data
Booking cycle and warnings

Change your parameters in here.

[Emma100300]

If you read everything you'd see it's greyed out and can't be changed

[Piper123]

Because you don't have mobile data turned on 👍. Slide that to on and the rest should be available for you

[UNKNOWNUSERNAME]

Ok emma no need to have an attitude. the simple way to fix this is by turning on your mobile data and then selecting the option and following the steps piperdog said. the reason its blocked is because you disabled your mobile data.

[Emma100300]

But he didn't read everything lol

[Piper123]

Yes he did and he explained how to access the area that allows you to change the settings you need.

Remember please that we are all customers here, we are not Samsung staff, and we are simply trying to help others customers for no personal benefit.

[Emma100300]

He wasn't clear enough though?

[Piper123]

Ok but that didn't warrant the attitude...

Has the issue now been resolved for you please?

[Piper123]

One day someone needs to explain to me why we bother.

Try to help and.........